What will happen in case of bonus misuse?
Our team pays special attention to such activities on our platform. If any user is caught misusing the bonus then Poker Magnet reserves the right to block that user.
How can I redeem the money I won playing poker?
We can transfer the money to your bank accounts through online bank transfers. Please give your bank account details along with the IFSC code, and we will transfer the funds to your account.
Note: Email verification is mandatory before cashing out.
Can I change my bank account number?
Yes, you can change your bank account number anytime. Send us your bank details at firstname.lastname@example.org and we will update them within one working day or you can call customer care on 1234567890.
Our customer care executives may ask for some personal information to confirm your identity as the account holder. We request you to kindly cooperate as the process ensures the safety and security of your account.
I am unable to place more than one cashout request at a time.
We have a single cash out rule. At any given instance, a player can place only one request for cashing out. The player can place another request only when the previous one is completed.
Why am I unable to place a Cashout request?
This is probably due to a ‘pending payout request’ you have placed earlier. If a person has placed one payout request through a cashout mode then another request can’t be placed until previous request has been honored and the amount is credited to your account. For additional support you may email at email@example.com
When will I receive my cashout?
The Online bank transfer request will be processed within 48 hours and the amount will be credited to your bank account in 3 to 5 working days.
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